Shipping & Returns
England, Scotland & Wales
Orders placed through this website are currently available to customers in England, Scotland and Wales only. Unfortunately, I am unable to ship to Northern Ireland at this time.
EU, EEA & Northern Ireland
Unfortunately, I can no longer ship to the EU, EEA or Northern Ireland due to the General Product Safety Regulation (GPSR), which came into effect in December 2024.
United States & International Orders
Customers in the USA and other countries are welcome to order through my Etsy shop: gracewongart.etsy.com. Applicable taxes, duties and fees will be calculated at checkout.
My original art prints are generally exempt from import tariffs and duties under U.S. Customs and Border Protection (CBP) regulations. However, greeting cards may be subject to a 10% import duty.
Shipping Information
Shipping costs include Royal Mail delivery and protective packaging to ensure your prints and cards arrive safely.
Linocut Prints
Each linocut print is carefully packaged in a compostable cellophane sleeve, backed with recycled cardboard, and posted in a sturdy cardboard envelope via Royal Mail Tracked 48.
Greeting Cards
Greeting cards are supplied with an envelope and posted in a cardboard-backed envelope using plastic-free packaging via Royal Mail Second Class.
Orders are usually dispatched within 1–2 working days. If you require a faster delivery service, please get in touch before placing your order.
Returns & Exchanges
If you are not completely satisfied with your purchase, please contact me within 14 days of receiving your order. Items must be returned in their original condition.
Buyers are responsible for return postage costs and for any loss in value resulting from damage or handling beyond what is necessary to inspect the item.
Cancellations are accepted before the item has shipped.
Non-Returnable Items
Returns and exchanges cannot be accepted for:
- Custom-made or personalised prints
- Bespoke commissions
Damaged Items
If your print or card arrives damaged, please contact me as soon as possible after delivery and include photographs of both the damaged item and its packaging. I will do my best to resolve the issue promptly.
